Discusses that you cannot install an update for Microsoft Office for Mac 2011 or Microsoft Office for Mac 2008. Provides several methods to help resolve the problem. Office for Mac update error: 'Office version can't be installed on this disk'.

Applies to:Office for Mac, Office 2019 for Mac, Office 2016 for Mac

To use Office for Mac in your organization, it needs to be activated. How you activate Office for Mac depends on whether your organization has an Office 365 plan or has a volume license agreement. But in both cases your users won't have to enter any product keys.

Mac Office Version Check

Note

If you're an Office user trying to activate a personal copy of Office for Mac, follow these instructions instead of reading this article.

Activate Office 365 versions of Office for Mac

If your organization has an Office 365 plan, make sure you assign each user a license for Office before you deploy Office for Mac to your users. If you don't assign a user a license, you can still deploy Office for Mac to that user, but the user won't be able to activate and use Office.

For Office 365 customers, Office for Mac activates by contacting the Office Licensing Service on the internet. The Office Licensing Service keeps track of which users are licensed and how many computers they've installed Office on.

After you deploy Office for Mac, your users are prompted to activate Office the first time they use it. Make sure users are connected to the internet when they activate Office.

On the Sign in to Activate Office screen, users should select Sign In, and then enter their email address and password. After they sign in, users may see an alert asking for permission to access the Microsoft identity stored in their keychain. They should select Allow or Always Allow to continue.

While you can deploy Office for Mac for your users, your users need to sign in and activate Office for Mac for themselves. That's to ensure that the Office Licensing Service properly associates Office for Mac with the correct licensed user.

A program on the Mac, the Office365ServiceV2 daemon, runs once a day to check the user's subscription status. The computer must be connected to the internet to contact the Office Licensing Service. If the computer can't contact the Office Licensing Service after nine days, the user sees a warning message when working in an app.

Check Microsoft Office Version Mac Torrent

If the computer can't contact the Office Licensing Service after 30 days, Office goes into reduced functionality mode. This means that the user can open, view, and print existing documents in an Office app, but can't create or edit documents. The user also sees a message in the app that most features aren't available. After the user connects to the internet and the subscription status is verified, all the features of Office are available again.

For each user that you've assigned a license to in Office 365, you can deploy and activate Office for Mac on up to five Macs for the user. If you need to provide Office for Mac on a sixth computer for a user, you need to deactivate an existing installation first. Deactivating an installation doesn't remove Office for Mac from the computer. Instead, the installation goes into reduced functionality mode.

Users can sign into the Office 365 portal to deactivate an existing installation by going to My account > Install status > Manage installs. Or, you can deactivate an installation as an Office 365 administrator. Sign into the Office 365 portal, go to the admin center, and then go to Users > Active Users. Select the user, and then choose Edit for the Office installs property of the user.

Activate volume licensed versions of Office for Mac

To activate a volume licensed version of Office 2019 for Mac or Office 2016 for Mac, use the Volume License (VL) Serializer. You can download the VL Serializer by signing into the Volume Licensing Service Center (VLSC). You run the VL Serializer on each computer. By doing this, your users won't see any activation prompts when they first open Office 2019 for Mac or Office 2016 for Mac.

For more information, see Overview of the Volume License (VL) Serializer.

Related topics

Office empowers everyone to achieve more on any device. And Office loves Mac. We’re committed to delivering the power and simplicity of Office in an experience designed specifically for Mac, and we continue to make significant investments in the platform. Today, we’re excited to announce that Office 365 is now available on the newly redesigned Mac App Store. With one click, Mac users can download the cloud-connected, always-up-to-date version of the Office suite—including full installs of Word, Excel, PowerPoint, Outlook, OneNote, and OneDrive.

Office 365 provides experiences tailored to the Mac and macOS, like Dark Mode, Continuity Camera, OneDrive Files on Demand, and Touch Bar support on the MacBook Pro. And it’s connected to the cloud, so you can access your content from any device, coauthor with anyone around the world in real-time, and use the power of artificial intelligence (AI) to create more impactful content with less effort. The result is an experience that is unmistakably Office but designed for Mac.

“We are excited to welcome Microsoft Office 365 to the all new Mac App Store in macOS Mojave. Apple and Microsoft have worked together to bring great Office productivity to Mac users from the very beginning. Now, with Office 365 on the Mac App Store, it’s easier than ever to get the latest and best version of Office 365 for Mac, iPad, and iPhone.”
—Phil Schiller, Apple’s senior vice president of Worldwide Marketing

You can view Apple’s announcement on today’s news in their Newsroom.

Download Office 365 from the Mac App Store.*

*It may take up to 24 hours for the app bundle to appear in all regions on the Mac App Store.