Microsoft Outlook Mac Troubleshooting
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If you're using Outlook to access your Office 365 email account or another Exchange-based email account, and you're having problems, we want to get you back to sending and receiving email as quickly as possible.
Note
If you're looking for help with Outlook.com, check out Help for Outlook.com. > If you're looking for help with Outlook for Mac, check out Outlook 2016 for Mac Help.
2020-2-6 If you run into problems downloading, installing, or updating the. New Microsoft Edge, here are a few things you can try. The tips are listed in order, so start with the first one, see if that helps, and then continue to the next one if it doesn’t. Thus, in this technical paper, we have compiled some most probable causes of Outlook for Mac not sending or receiving emails issue along with the troubleshooting techniques. So, let us begin now to find solution to fix Outlook 2016 Mac not sending emails. Instant Tips to Troubleshoot Outlook for Mac not Sending or Receiving Emails.
Let us fix your Outlook connection problems for you
We can diagnose and fix several common Outlook connectivity issues for you. If our automated tool can't fix your issue, or you'd like to fix it yourself, see the next section.
Outlook Support For Mac
| Let us fix your issue Support and Recovery Assistant for Office 365 | Need more help? Contact support for business products - Admin Help. |
Fix software update and profile issues
Out-of-date software and corrupted Outlook profiles are two of the most common issues that can prevent you from sending and receiving email. If you're an admin with multiple users reporting problems, you also should check for service issues with Office 365.
Common Outlook fixes
| Run Windows Update | If your Outlook client software or Windows operating system software is out of date, you might have problems sending and receiving email. For Windows Update instructions, see Windows Update: FAQ |
| Repair your Outlook profile | An Outlook profile is a set of configuration information that includes your user name, password, and file storage location. To repair your Outlook profile, see Fix your Outlook email connection by repairing your profile. |
| Check for service issues | Admin only: If more than one person in your organization is experiencing email problems in Office 365, it could be due to a problem with the service. Go to the Office 365 service health dashboard page (admin sign in required), and check the status of the services under Exchange Online. |
Introduction
This article contains links to technical resources and support information for troubleshooting Microsoft Outlook connectivity and mobile device connectivity in Office 365.
Cannot connect to Exchange Online by using Outlook
Microsoft Knowledge Base articles
- 2459968 Outlook 2011 for Mac doesn't automatically set up your email server settings for Exchange Online in Office 365
Help articles
Poor performance
Knowledge Base articles
- 2413813 How to troubleshoot issues in which Outlook 2007 or Outlook 2010 crashes or stops responding (hangs) when it's used with Office 365
- 2441551 Outlook performance is slow in the Office 365 environment
- 2646504 How to remove automappping for a shared mailbox in Office 365
Auto Account Setup fails in Office 365
Knowledge Base articles
- 2404385 Outlook can't set up a new profile by using Exchange Autodiscover for an Exchange Online mailbox in Office 365
- 2427141 You can't find a user in the offline address book in Office 365
- 2429946 How to troubleshoot the Outlook Offline Address Book in an Office 365 environment
- 2710605 'Anonymous authentication enabled for virtual directory' error message when you use the Exchange Analyzer tool to send an anonymous HTTP request from the remote server to the URL in Office 365
- 2710606 Error message in the Exchange Remote Connectivity Analyzer tool when you test the Outlook Anywhere feature in an Office 365 environment: 'Mutual Authentication could not be established'
Repeated password prompts in Outlook
Knowledge Base articles
- 2466333 Federated users can't connect to an Exchange Online mailbox
- 2637629 How to troubleshoot non-browser apps that can’t sign in to Office 365, Azure, or Intune
Cannot view free/busy information in the Outlook calendar
Knowledge Base articles
- 2555008 How to troubleshoot free/busy issues in a hybrid deployment of on-premises Exchange Server and Exchange Online in Office 365
- 2581088 How to troubleshoot issues that prevent a user from viewing other users' free/busy information in Office Outlook 2007 and in Outlook 2010 in an Office 365 environment
Cannot configure mobile devices
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Knowledge Base articles
- 2427193 A mobile device can't connect to Exchange Online by using Exchange ActiveSync
- 2679626 Your Office 365 email account is not automatically set up on your Google Android device or on your Apple iOS-based device through the Autodiscover service
Tools and Diagnostics wiki articles in the Office 365 Community
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Outlook For Mac Help
Still need help? Go to Microsoft Community.