Microsoft Powerpoint Cannot Be Opened Because Of A Problem Mac

Posted : admin | On 11-05-2021

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Note

2019-11-22  介绍当您打开在移动或复制程序时发生的 Microsoft Office for Mac 2008/2011 程序时发生的错误。. Microsoft cannot be opened because of a problem.Check with the developer to make sure Microsoft works with this. 2017-3-7  Microsoft provides several methods of fixing this issue, but they missed a rather easy one – Run the latest updater. I usually don’t use PowerPoint, so the last time I installed Microsoft Office for Mac (2011) I didn’t install PowerPoint. Recently I needed PowerPoint, so I grabbed the Office installer and installed only PowerPoint. 2020-1-30  Reinstalling MS Office 2011 for Mac will not solve your problem if you are using an Office 365 subscription. I spoke with Microsoft tech support yesterday and according to her, 'the 2011 software is not compatible with such a new system and have been causing issues with customer's Office software.'

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you try to start PowerPoint for Mac, you may receive the following error message:

Microsoft PowerPoint has encountered a problem and needs to close. We are sorry for the inconvenience.

Cause

This behavior may occur if any one of the following conditions is true:

  • PowerPoint preferences are corrupted.
  • Programs running in the background are interfering with PowerPoint.
  • Application files are corrupted.
  • A user account profile is corrupted.

Resolution

To resolve this issue, follow these steps. You may find it helpful to print this article before you continue.

Step 1: Quit all applications and close all windows

  1. On the Apple menu, click Force Quit.

  2. Select an application in the 'Force Quit Applications' window.

  3. Click Force Quit.

  4. Repeat the previous steps until you quit all active applications.

Warning

When an application is force quit, any unsaved changes to open documents are not saved.

When you are finished, click the red button in the upper-left corner of the screen, and then go to 'Step 2.'

Step 2: Remove PowerPoint Preferences

  1. Quit all Microsoft Office for Mac applications.

  2. On the Go menu, click Home.

  3. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  4. Open the Preferences folder.

  5. Look for a file that is named com.microsoft.powerpoint.plist. If you locate the file, move it to the desktop. Start PowerPoint, and check whether the problem still occurs. If you cannot locate the file, the application is using the default preferences.

  6. If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.powerpoint.plist file to the trash.

  7. Quit all Microsoft Office for Mac applications.

  8. On the Go menu, click Home.

  9. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  10. Open the Preferences folder.

  11. Open the Microsoft folder.

  12. Look for a file that is named com.microsoft.powerpoint.prefs.plist. If you locate the file, move it to the desktop. Start PowerPoint, and check whether the problem still occurs. If you do cannot locate the file, the application is using the default preferences.

  13. If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.powerpoint.prefs.plist file to the trash.

If the problem continues to occur, go to the next step.

Step 3: Perform a clean startup

For information how to 'clean start' your computer, click the following article number to view the article in the Microsoft Knowledge Base:

2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac

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If the problem continues to occur, go to the next step.

Step 4: Create a new user account

Sometimes, a specific user's information may become corrupted, and this may prevent installation, startup, or use of some applications. To determine whether this is the case, you can log on to the computer by using a different or new user account, and then test the application.

If the problem no longer occurs, the cause exists within the user's home folder. If you think that the user account was responsible, you can continue to troubleshoot by using the new user account.

Note

For help moving your user files to the new account, contact Apple.

If the problem continues to occur, go to the next step.

Step 5: Use the 'Repair Disk Permissions' option

You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 and later versions. If the permissions for your Microsoft software are incorrect, Office for Mac applications may start slowly or perform slowly. To use the Repair Disk Permissions option, follow these steps:

  1. On the Go menu, click Utilities.
  2. Start the Disk Utility program.
  3. Click the primary hard disk drive for your computer.
  4. Click the First Aid tab.
  5. Click Repair Disk Permissions.

Note

The Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder.

Step 6: Remove and then reinstall Office

For information about how to manually remove and then reinstall Office, see the following article:

Microsoft

Third-party disclaimer information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

Summary: The blog describes the manual and professional methods to fix PowerPoint issues and turn the presentation to a readable format. It describes complete recovery procedures and summarises the limitations associated with each resolution process.

Picture this! You are all set for a PowerPoint presentation when it suddenly fails. You created it with a lot of effort and invested considerable time. You run into a state of despair as time is the real constraint, and you cannot prepare a new PowerPoint presentation. You left with no other choice other than searching for PowerPoint file repair resolution methods.


If this is what you are going through, then this blog would help you find some efficient ways to recover your PowerPoint slides.

Method #1: Move the Presentation to another Location

  1. Navigate to the folder containing the presentation file in the Windows Explorer
  2. Copy the presentation to another storage media
  3. If the presentation is stored on the hard drive, move it to the USB and if the presentation is stored on USB drive, move it to the hard drive
  4. Create a new folder on the drive and attempt to move the presentation into it
  5. Open the copied file to a new location. Attempt to run the file from the location where it is recently saved
  6. Next, check the original location for errors. If you run the file from a new location, it implies that the original location has turned corrupt

For Windows: Open the Computer, click on My PC from the left pane and right-click the disk that is creating issues. Select Properties, Tools tab, and click on Check Now button available under Error Checking section. Make sure to check both the options and then click on Start to repair PowerPoint file.

For Mac: Go to the Utilities folder and open Disk Utility. Attempt to open the disk that is creating a problem from the left pane and click on First-Aid. Wait till the scan completes.

Method #2: Insert Slides to a New PowerPoint Presentation

  1. Open the PowerPoint that is creating issues and try to import the slides to a new PowerPoint file.
  2. When the app prompts to open the type of file you want to upload or create, select the Blank Presentation option
  3. Click on the New Slide button available under the Home tab by clicking on the downward arrow sign
  4. Click on the Reuse Slides option located at the bottom of the menu and a sidebar will appear on the right pane
  5. Click on the Browse button, then select Browse Files and the file browser window will appear
  6. Select the corrupt PowerPoint file by navigating to the location where the file is saved. Highlight and then click on Open button
  7. Next, right click on any slide in the preview and then select Reuse All option
  8. Check the imported slides by running the presentation and accessing all the slides one-by-one

Important!

Microsoft

If all the slides are added to the blank presentation, but still you fail to gain access, this will require fixing the presentation. Importing the corrupt presentation as Theme template may help to resolve the issue. To open the damaged file as Theme template, follow the steps below:

  1. Click on the File menu or the Office button. Click on Save As to save the file using a new name
  2. Save the file with a different name as that of the original or backup file
  3. Click on the Design tab, click More under Themes section and then click on the Browse for Themes link
  4. Select the damaged presentation file and then click on OK. Slide master from the damaged presentation will load and restore the theme
  5. If it stops in between, switch back to the backup copy and then of the recovered presentation

Once the slides are imported successfully, save the newly imported presentation and make sure no errors messages appear while you attempt to save and access it. It is recommended to save the new presentation with a different name and different location on the storage media.

Method #3: Open PowerPoint in the Safe Mode

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Try opening the PowerPoint in the Safe Mode. It may not open the file with all the formatting, but opens it in the working mode. You can thereafter edit and format the slides as per requirements. Follow the steps below to repair the corrupt PowerPoint:

  1. Click on the Start menu and type powerpoint /safe in the search box and press Enter
  2. The PowerPoint will launch with new blank presentation
  3. Ensure that ‘Safe Mode’ appears with the name of the file
  4. Click on File menu and then select Open. Navigate the file and check if it opens in the Safe Mode

If the PowerPoint presentation fails to open in Safe Mode, you may be required to reinstall the application from a reliable resource.

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Method #4: Open Presentation in PowerPoint Viewer

PowerPoint Viewer is a free program offered by Microsoft to access PowerPoint files. The program may enable you to open the corrupt PowerPoint presentation on your Windows.

  1. Double-click the PowerPoint viewer file to start the installer
  2. Select the default installation settings and follow the prompts
  3. Start PowerPoint Viewer from Start menu after installing it
  4. Next, navigate through the corrupt PowerPoint presentation and open it in the Viewer

Method #5: Repair PowerPoint File using Stellar Repair for PowerPoint Software

After trying all the above-mentioned methods, if you are still unable to access the presentation, you can to try repair PowerPoint 2010, 2013, 2016 through the professional PowerPoint Repair tool. The software is developed to fix all major and minor corruption issues with the PowerPoint files.

The software operates on all the versions of the PowerPoint application including .ppt, .pptx and .pptm files. Multiple PowerPoint files can be repaired using the software. RAW Recovery module is offered for severely corrupt PPT files. The software is integrated with smart search algorithms that allow finding the PPT, PPTX and PPTM files from the existing items.

Follow the steps below to repair corrupt PowerPoint files:

  1. Run Stellar Repair for PowerPoint software
  2. Click on Select File to upload the corrupt or damaged PPT

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  1. Once the file is uploaded, click on the Scan button
  1. A scanning process will start
  1. After completion of scanning process, you can see the preview of your corrupt file

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  1. Next, select the storage location to save the recovered file

Note: You can select to store the file at a Default location or Other location

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  1. Provide the destination path to store the recovered file
  2. Click on OK to accomplish the PPT recovery process

Read: How to repair severely corrupted PowerPoint file?

The Way Forward

The methods mentioned above may help bring the PowerPoint file to the readable mode. However, the integrity of data may be compromised. Therefore, a professional and reliable PPT recovery solution can be employed to repair the corrupt PowerPoint slides from the state of corruption since the tool help maintain the integrity and original structure of the incorporated content.